 |
|
|
|
|
|
biographieslocations
valueshistory
Teamwork
The “team” approach to fulfilling customer requirements is at the core of Miller thinking.
Well-trained and well-supported multi-discipline teams are the norm across all of our Divisions and provide a real discriminator in our drive to cement positive relationships with our client base. Working closely with customers at all stages of a project ensures that our partnership approach provides dividends to all involved in the process.
Safety
The Miller Group is fully committed to achieving and maintaining the highest standards of Health & Safety for its employees, and to creating a safe working environment at all times.
Miller has a well-established Safety Policy and Procedural framework, geared to ensuring that all staff are fully aware of their personal and corporate responsibilities in the field of Safety and continually promotes the need for a Safety-first approach in all of its operations.
Safety of our own staff and that of the broader communities which we serve is fundamental to our business.
Quality
The Miller Group is committed to Quality and the process of continuous improvement in all aspects of its operations. Quality Management systems are in place across the Group to ensure the maintenance and development of world class quality standards geared to customer satisfaction.
Miller Construction is one of the first construction companies in the world to receive BSI recognition for its Integrated Management System.
In May 2004. the company was presented with the BSI Management Systems registration for a fully Integrated Management System (IMS) in:
Quality Management (ISO 9001:2000)
Health and Safety Management (OHSAS 18001:1999) and Environmental Management (ISO 14001:1996).
The registration was presented by Neil Hannah, Managing Director BSI who said:
"Miller Construction clearly recognises the need for consistency and improvement within the industry and the integration of these three standards into a single management system clearly illustrates The Miller Group's commitment to its business, its customers, partners and staff. Through the recognition of these standards, Miller Construction has demonstrated substantial achievement of its environmental, quality and health & safety policies in addition to improving their customer and supplier relationships."
Other Quality Awards
UKAS Accredited
BSI-QA Certification
ISO 9001 Miller Developments
All Divisions IiP accredited
Corporate and Social Responsibility
Introduction
Staff Development: The Miller Commitment
Miller in the Community
Miller and the Environment
Safety and Quality: The Miller Way
In line with the Group's core philosophies of partnering and teamwork, Miller fully recognises its responsibilities to all stakeholders in the company, whether employees, suppliers, clients, shareholders or members of the communities it serves.
The Group strives to maintain the highest standards of behaviour and professionalism in all of its commercial dealings and proactively addresses the needs of our shared environment, by way of its responsible and supportive community-based approach.
This is reflected in our commitment to the pursuit of sustainability, quality and customer satisfaction and to our wide-ranging support for local community and charitable initiatives.
The Group maintains a high-profile approach to Health and Safety, with a robust, integrated and procedurally-based structure, geared to ensuring the maintenance and development of the highest possible standards, across the company.
All parts of the Group are 'Investor in People' accredited and passionately support the Group's structured approach to both personal and team development, at all levels of the organisation. All areas have a well-developed internal communication structure, which seeks to involve all members of the Miller team in the pursuit of common goals ... in the Miller way.
The review and development of our Corporate and Social Responsibility framework is key to the achievement of our strategic aims and is fundamental in determining 'how' we do business.
Staff Development: The Miller Commitment back to top>
The Miller Group success story is based on the creativity and expertise of highly flexible professional teams who put the customer first and who are supported by a modern and integrated approach to Staff Development. To ensure future success, the Group is firmly committed to the development of all individuals across the Company.
In order to meet its challenging profit growth targets, the Group needs to ensure that employees have the skills and expertise to support the Company's objectives.
To this end, the company and its Divisions actively support the Group's Performance Review process, to which all employees have access, and are required to translate the output from individual discussions into formal Training and Development Plans, which are reviewed at Corporate level.
As members of the Miller team, individuals are encouraged to contribute to the process and to take ownership of their own development within the Organisation. The Group welcomes individual input to the Development process and strives to align personal development aims with those of the Company. All Miller Divisions are Investors-in-People (IiP) approved.
Miller in the Community back to top>
The Miller Group has a proud record of supporting and sponsoring individuals, activities and organisations across a wide spectrum of society, from Education to Sport, from Science to the Arts.
Much of this support is evident at local and regional level, where business units are encouraged to identify initiatives and causes which promote the 'community partnership' which is central to the Miller approach.
To provide focus for individual and Divisional fund-raising, the Group, from time to time, identifies a 'lead charity' which it actively promotes both internally and externally.
The Company also supports members of staff in undertaking charity-related ventures and will, where the fund-raising aligns with the Group's corporate approach, offer £ for £ matching of funds raised by individuals.
All of our businesses have an important role to play at local community level and are encouraged to regularly engage in a variety of charitable and fundraising initiatives. Divisions also engage frequently with schools and offer site visits to ensure children are made aware of the health and safety aspects on our sites and are given an insight into the workings of our organisation.
Miller is a key part of the communities it serves.
Sponsorships and Community Support in practice:
In the world of Sport, current sponsorships include those for World Championship Scottish cycling star, Chris Hoy, Scottish Olympic sailing hopefuls Luke Patience and Chris Grube, as well as for the Warrington Wolves Rugby Union Football Club, in Cheshire.
Sponsorship of the Arts is evident in contributions to The Edinburgh International Festival and the Royal National Scottish Orchestra and the Kelvingrove Refurbishment Project.
In addition, the Group has recently identified The Prince's Trust as one of its lead charities, with all Divisions and staff encouraged to engage in a wide range of Trust-related fund-raising activities, as well as community-specific projects. The Trust also provides career and life-skills developmental opportunities for staff progressing through the Group.
The Projects
Edinburgh Park is a first-class example of a project which focuses heavily on environmental and community considerations. The park has a dedicated Communications Group which meets regularly to decide on 'Community' initiatives * from car-sharing to on-site events and clubs. With its own management company, the park has a full-time Manager and Community/ Transport Co-ordinator. Edinburgh Park also operates an intranet system, 'ep-online', which ensures everyone on the park can access relevant information
Good transport links are vital to our communities, encouraging flexible labour movement and reducing congestion. We are proud to have been a major contributor to the creation of the Edinburgh Park railway station which opened in December 2003. This services commuters from Edinburgh, Glasgow and Fife and will be of future benefit to the smooth operation of the business park. A free shuttle bus operates regular services to and from the new railway station.
Leisure facilities are also vital to the well-being of the park community * with the park's crèche, fitness and bar/restaurant facilities enhancing greatly the quality of the working environment.
The Omega Project, a joint venture with English Partnerships and the Royal Bank of Scotland, extends to 558 acres of un-serviced brown-field land, on a newly constructed junction on the M62. By virtue of its scale, prominence and accessible location between the major conurbations of Liverpool and Manchester, it has been identified as being of regional, national and international importance.
The vision is to create an employment-dominated, mixed-use development as a centre of excellence for business and technology, providing an opportunity for quality, sustainable urban development.
Amenities will include landscaped zones and water features, playing fields, footpaths, trails, a comprehensive transport and pedestrian infrastructure and the creation of campus zones within five minutes walking distances. At the centre will be Omega Central offering a range of ancillary food, retail and hospitality outlets serving Omega's business users and the immediate neighbouring community.
A Skills Cluster Group has been set up, comprising local representative bodies, along with the joint venture team. It has already begun to analyse the skills needs of firms likely to locate on Omega, assessed the current supply of such skills and identified skills/training gaps.
The Pescod Hall Project highlighted the Company's sensitivity to the environment and involved the relocation of a listed 15th century medieval hall in Boston from its existing site to a new location 70 feet away, to facilitate a new shopping centre for developer, Centros Miller.
Pescod Hall weighed nearly 100 tonnes. The process required jacking the building up, hoisting it off its original foundations and rotating it through 180 degrees on trailers. This was a superb technical achievement and preserved a landmark building of national significance.
Sustainability was a vital component in the award of a £46m contract for a new headquarters building for The City of Edinburgh Council .Key performance indicators will be measured across all stages of the project covering design, construction, fit-out and occupation.
Design considerations include achieving targeted thermal comfort standards, adequate cross-ventilation freshness and control, and ensuring that 80% of occupants can be seated within seven metres of an external wall or atrium.
The construction team are developing a Sustainability Management System to monitor measure and approve each of the 74 identified sustainability issues. Materials selection is a key issue, with a requirement to use the most sustainable materials available and to consider secondary, renewable, recyclable, sustainable and local sources.
Miller and the Environment back to top>
As one of the UK's major developers, the Group is very aware of its responsibilities to the environment and to the many communities with which it is involved.
At a strategic level, to ensure consistency, policy is set and monitored by the Group Executive, which comprises the Executive Directors of the Group Board, as well as the Construction, Legal and Personnel Directors. Thereafter, policy is embodied in our Group management procedures.
Due to the unique operating environments of our three businesses, implementation is delegated to local level.
All Divisions are required to, (and do), address, with professionalism and enthusiasm, the issues of sustainability, waste management, and product quality and make strenuous efforts to comply with legislative and Government-advisory standards, in respect of the environment.
Miller has an excellent track record in the areas of rural and urban community regeneration, as well as environment restoration and development. In conjunction with its partners, Miller will continue to strive to enhance the environments to which it is exposed.
The Divisional Commitment:
Housing
At any one time Miller Homes is involved in the acquisition, pre-development and construction of over 100 individual projects throughout the UK. Our approach embraces both industry best practice and Government policy.
65% of completions in 2003 were from developments located on brown-field sites. This is in line with latest Government guidelines, and reflects both the increasing prevalence of change-of-use projects and continued focus on inner city regeneration schemes. Recognising our environmental responsibilities, we pursue a policy of treating contaminated sites in situ, thus avoiding off-site removal and minimising traffic impact.
Miller Homes works closely with planners to ensure design strategies are compatible with local needs. This frequently involves the selection of special brick and timber products and architectural features which accord with the local landscape.
The Company acknowledges the important role sustainability and recycling can play and takes great care to ensure that timber products, in particular, are sourced from sustainable forests, that landscaping is imaginative, and that recycling is conducted on-site.
Property
The Miller Developments' commercial property team is acknowledged throughout the industry as a leading urban developer. Over the years the Division's skills have been widened to cover the growing number of mixed-use schemes transforming our cities. On each development the Company works closely with planners and local heritage bodies to enhance the environment by combining a good balance of traditional and contemporary build techniques and features.
The Group is working on an ever-increasing number of major schemes across the country where environmental and community considerations represent a key consideration in the development brief. The Company's success in addressing such briefs and adding value at the early planning stage is exemplified in projects across the U.K. and the attached project outlines reflect the pro-active and innovatory approach, with which the Company is associated.
Construction Services
As an industry leading contractor which embraces a partnership culture, Miller Construction Services has a pivotal role in the development process. The Company works closely with its clients and their design teams to ensure that working practices and traffic flows minimise noise and congestion, and that materials are sourced after taking into account environmental considerations. Sustainability is also core to the manner in which the Company approaches project and product design and initial partnering-syle discussions with its client base.
Safety and Quality: The Miller Way back to top>
The Miller approach to Safety and Quality is enshrined in the respective Group Policies which are supported by a comprehensive Procedural framework, available to personnel across the organisation.
Safety
The Miller Group is fully committed to achieving and maintaining the highest standards of Health & Safety for its employees, and to creating a safe working environment at all times.
Miller has a well-established Safety Policy and Procedural framework, geared to ensuring that all staff are fully aware of their personal and corporate responsibilities in the field of Safety and continually promotes the need for a Safety-first approach in all of its operations.
Safety of our own staff and that of the broader communities which we serve is fundamental to our business.
Quality
The Miller Group is committed to Quality and the process of continuous improvement in all aspects of its operations and Quality Management systems are in place across the Group to ensure the maintenance and development of world class quality standards geared to customer satisfaction.
Quality Awards (UKAS Accredited; BSI-QA Certification)
Miller Developments: ISO 9001
Miller Construction: BSI Management Systems registration for a fully Integrated Management System (IMS) in: Quality Management (ISO 9001), Health and Safety Management (OHSAS 18001) and Environmental Management (ISO 14001).